FAQ

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 7–20 business days. Shipping is free on all U.S. orders.

Where do you ship?

We currently ship within the United States.

What is your return policy?

We accept returns within 30 days of delivery. See our Refund & Return Policy for details.

How do I track my order?

You'll receive a tracking link by email as soon as your order ships.

Are items in stock?

We source from vetted partners. In the rare case of a delay, we'll notify you right away.

How can I contact you?

Email us at velnomediagroup@gmail.com — we respond 7 days a week.